State Street Reconstruction | Madison, WI

Why MSA - What does it mean to be a "trusted partner"?

Craig Fields | with 0 Comments

I’m excited to announce our first blog series – “Why MSA.” This series of posts will focus entirely on what makes MSA a great place to work.
MSA is committed to being a “trusted partner,” but what does that really mean? How do our employees really act on that promise and what does it mean to them? I don’t really think it’s fair that you should have to take my word for it, so I asked around.
Lauren Wallace, an engineer in our Dubuque office, told me that, “MSA’s hands-on approach allows me the opportunity to develop relationships with contractors, council members and property owners.” She’s right. Lauren has only been here a few months and she’s already working on big projects for some of MSA’s legacy clients, including the City of Asbury and the Village of Port Byron. Our commitment to relationship-building is something we take very seriously, and I’m glad to see Lauren already jumping in head first.
Program Manager Clem Safranek has held a number of different positions at MSA. In his 30+ years with the company, he’s become an expert at relationship building. When I asked him what being a trusted partner meant to him, he told me that it’s all about customer service, and I agree. MSA’s success is based entirely on the quality of service we provide. Clem told me that he “appreciates the opportunity to teach the business of superior customer service to our newer professionals.”
Building strong relationships is definitely a big part of being a trusted partner, but there’s more to it than that. A trusted partner must also be good at what they do – they have to be able to understand what each client wants and formulate effective solutions to fit those needs. Nick Wagner told me that “because MSA consists of highly skilled professionals, it makes it an enjoyable company to work for.”  MSA boasts some of the most innovative and talented professionals I’ve worked with. Their expertise will no doubt continue to build MSA’s success into the future.
Perhaps most importantly, our professionals serve as trusted partners to one another. Scott Chilson, a senior project engineer in our Baraboo office, believes that the support he receives from his colleagues is essential to MSA’s success. “At MSA I never feel alone. I know I can get help no matter what the challenge.” Scott told me that he “takes pride in being a member of a firm that is made up of some of the best and brightest professionals in the Midwest. MSA is not the biggest, but I believe MSA is among the best firms.”
Take it from Lauren, Clem, Nick and Scott. Being a trusted partner means different things to all of us. For some, it’s completely about the client, and for others it’s about the relationships we have with our fellow MSA team members. Are you ready to join these four and become a trusted partner? Check out our current opportunities today!

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